Tinta Fresca Pty Ltd – Returns Policy

At Tinta Fresca Pty Ltd, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

RETURNS

Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging, sealed, and with a proof of purchase.
Time Frame: You have 14 calendar days to return an item from the date you received it.
Proof of Purchase: Please ensure you have your receipt or proof of purchase when requesting a return.

NON RETURNABLEITEMS

Opened or used items
Items without proof of purchase
Gift cards
Sale items

PROCESS

Contact Us: Reach out to our customer service team at [info@tintafresca.co.za] or call us at [+27 68 632 9479].
Return Authorization: Obtain a Return Authorization Number (RAN) from our customer service team.
Shipping: Return the item to our warehouse at Plot 22202 Chives Crescent, Soweto. You are responsible for the cost of shipping the item back to us.
Inspection: Once we receive your item, we will inspect it and notify you of the status of your return.
Refunds: If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to reflect in your account may vary depending on your bank.
Contact Information

For any questions or concerns, please contact our returns department at:

Email: [info@tintafresca.co.za]Phone: [+27 68 632 9479]